Dear Mr Olding,

A slightly belated note, I am afraid, to thank you, Anne and Gareth for all your support and help in providing us with a water softener over recent weeks. We could not be more delighted with the friendly - non-pushy! - way you all helped achieve our aim to replace the hard water here with soft at a competitive price. It was particularly pleasing to have Gareth carrying out the installation. He had all the right attributes - expected but not always found - polite, cheerful, immaculately tidy, and, or course, extremely skilled in his work. And he was a Marine too!

Thank you for 'throwing in' the salt. We will be back for more in due course.

Meanwhile thank you all again for a job well done. Rachel tells me that the water already is making a difference to her skin. Mine is beyond redemption!


Colonel Jeremy HB Taylor

“I am writing to thank you for your generosity earlier today in recognising that, though I had agreed with you that you should replace our water softener because of the leak, when I reported that the leak had miraculously cured itself, you suggested that we should not bother to replace it. This was even though you had already left to come to visit. This was most generous of you. I have tried to add a testimonial to your website but I am writing one below which you may freely use. We were impressed with the quality of the service from Cotswold Water Softeners. Though they had not supplied the water softener, the service they provided in stripping it down, finding the fault and re-installing the softener was highly professional. When the case appeared to develop a leak, they did everything they could to find it and maintained contact to make sure everything was OK. Nothing was too much trouble and they kept in regular contact, always maintaining an efficient and friendly manner. I cannot recommend them too highly.”

John Selby, North Nibley

“The service we have received has been superb from start to finish. The owner and staff are polite, knowledgeable and efficient, and everything has happened exactly as promised. It has made a vast difference to the quality of the water. We now wash hands and shower in a mass of bubbles!”

Mr and Mrs A, Broadway, B&B Owners

We would like to thank Tim and Ann for the extremely friendly and professional service provided by them whilst helping us to choose and install our water softener and filter. We had a lot of queries before, during and after the installation which were all answered very patiently! We are very pleased with both appliances and would not hesitate to recommend them 100%. Thank you !

Angela and Krish Advani, Swindon

We were very pleased with your company's service from initial contact through to the installation carried out by Tim and Simon. We wish we had bought a water softener years ago and we will certainly recommend them and CWS to friends.

Robert and Jane Dongray

Cotswold Water Softeners are a fantastic company to deal with, they are super friendly, extremely efficient and Simon who installed our new water softener is a delight. He is polite, works very efficiently, extremely tidy and a joy to have in my house. If you are thinking about buying a water softener, look no further, I can assure you will not be disappointed.

Liz Allchurch

Just wanted to say how much I am loving our water softener! Fantastic service and installation. My husband and I have already seen a massive difference in our hair, skin and clothes!

Mr & Mrs Brooker-Magee – Cheltenham

Just wanted to say a big thank you. From start to finish your company has been efficient, reliable and friendly. A special thanks to Simon for his good advice and excellent workmanship. The softener was installed on Thursday and by Saturday morning we had stopped scratching. Hooray!!

Wendy Weller

“All aspects of the installation were thoroughly discussed before hand. The work was carried out with great care and attention to detail. Customer satisfaction important to them.”

Satisfied Customer, Chipping Norton

“I was very impressed by the speedy response of the company. Their efficiency in dealing with our problem resulted in our soft water being restored very soon after the breakdown of the system provided by a competitor.”

Satisfied Customer, Cheltenham

“The team at Cotswold Water Softeners has been fantastic. They understood our needs, offered a competitive price and demonstrated superb service. The survey was simple and educational. Paul did a brilliant job with a complex installation (we wanted the softener in a tight space) and Anne continually follows up and looks after us.”

Adam and Helen, Cirencester

“We wanted a local source we could depend on after initial fitment / supply. We are genuinely pleased with both the source, Cotswold Water Softeners and the results, which have not only cleared our problems but “soft water” is so much easier to live with. All in all a great success.”

Alan and Jenny, Tetbury

Thank you cotswold water softeners for the professional and curteous service in the purchase and installation of our softener. From the first visit to our home to the completed fit. Tim on the sales side and Paul on the fitting explained everything step by step and answered our questions fully. Your company was recommened to us and we will have no hesitation in passing on our recommendations.

Alison & Brian Whitaker, Minchinhampton

Thank you very much for installing our water softener.

We are delighted with the service and also that you were able to recover our ageing softener!

The water drinking water is amazing and we’re just starting to get the soft water through in the shower - lovely!

Thank you again for your excellent service - we’re both very pleased.

Rab & Paula, Newent

Dear Anne, Tim and Gareth

We wanted to let you know how delighted we are with your service… definitely five stars!

I’ve arranged a bank transfer and you should receive payment today.

Thank you very much for doing a straight swap in value terms of tablets for blocks... much appreciated.

We wouldn’t hesitate to recommend you.

Best wishes


Richard and Joan

Book your free no obligation home survey

We offer a wide range of water softeners and water filters. Many considerations need to be taken and for that reason we offer a free site survey and recommendation. This will enable us to answer all of your questions and leave you with an accurate quote.